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Łukasz Baldysz
•2 years

Can data be recovered from a phone if the screen is broken and unresponsive to touch?

On the phone there is a password that cannot be entered. When connected via USB, a Samsung folder appears but it is empty. How can I recover data - photos, contacts, and other files?

On the phone there is a password that cannot be entered. When connected via USB, a Samsung folder appears but it is empty. How can I recover data - photos, contacts, and other files?

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13 answers

cuneytakar
Cüneyt Akar
Awarded

You can recover your data by Usb cable if your mobile is android

You can recover your data by Usb cable if your mobile is android

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marek1397
Marek Mateja
Awarded

At one point I had a similar problem with the cult Sony Z3 Compact.

Connecting a mouse to the phone helped. I took an adapter from micro USB out to USB in, connected a regular wired computer mouse, and it worked - a cursor appeared on the screen and I could unlock the phone.

However, this was about 7 years ago and I don't know if it's still possible to bypass new versions of Android like that.

At one point I had a similar problem with the cult Sony Z3 Compact.

Connecting a mouse to the phone helped. I took an adapter from micro USB out to USB in, connected a regular wired computer mouse, and it worked - a cursor appeared on the screen and I could unlock the phone.

However, this was about 7 years ago and I don't know if it's still possible to bypass new versions of Android like that.

Machine translated

1 like

kulczykp
Przemek
Awarded
Connect the port replicator. To it, connect a mouse, keyboard, USB drive, and HDMI monitor. Transfer the data. I have used this method multiple times.
Connect the port replicator. To it, connect a mouse, keyboard, USB drive, and HDMI monitor. Transfer the data. I have used this method multiple times.

Machine translated

1 like

VORTOO
Mikołaj Wrzosek
"In that case, it would be best to take the phone to a service center, as they should have the ability to recover the data... but not all hope is lost, as many phones now have a backup function in the cloud. After purchasing a new phone and logging into your Gmail account, the saved data should be transferred to the new phone. However, I still recommend going to the service center and inquiring if they would be able to do something like that 😉😉"
"In that case, it would be best to take the phone to a service center, as they should have the ability to recover the data... but not all hope is lost, as many phones now have a backup function in the cloud. After purchasing a new phone and logging into your Gmail account, the saved data should be transferred to the new phone. However, I still recommend going to the service center and inquiring if they would be able to do something like that 😉😉"

Machine translated

Bicki39
Bogumił Bicki

You can do it, it all depends on whether you download the program for phones and connect it to a laptop or desktop computer using a USB cable. You can then download all the data. I did it this way, so I recommend it.

You can do it, it all depends on whether you download the program for phones and connect it to a laptop or desktop computer using a USB cable. You can then download all the data. I did it this way, so I recommend it.

Machine translated

VeronicaP
Weronika P.

Regarding data recovery, I found such instructions on how to do it step by step: "What to do when your phone won't turn on because the display is damaged and you don't have the USB debugging option enabled? You still have a few options. Here they are!

  1. If the touchscreen does not respond, try connecting an OTG (On-The-Go) cable to your smartphone. With it, you can connect a mouse or keyboard to navigate freely. The condition? Your phone must support OTG. If you don't know if it does, you can easily check it online - enter your phone model and the keyword "OTG" in any search engine.
  2. If you have data synchronization enabled in the cloud, your situation is very good. You start any other phone, log in to your Google account, and download photos, videos, SMS messages, and contacts from there. Do you know where the problem lies? Did you have data synchronization in the cloud enabled and actively used it, right? If you haven't done it yet, it's high time to catch up.
  3. Samsung has a service called Find My Phone. If you have it enabled and registered for it on the Samsung website, you just need to visit their website, enter your email address and password. You can now disable the screen lock and copy the data.
  4. Google offers the Find My Phone service as well. It is automatically enabled if you have added a Google account to your device. You can use it to find your phone and lock or erase data from it. The smartphone must be logged into the Google account, have location enabled, and have the Find My Device service enabled.

  5. None of the above options work for you? In that case, independently recovering data from a locked cell phone may be impossible. Go to an authorized salon where specialists can help you with this problem.

    Overall, I recommend sending the phone to a service center ;)

Regarding data recovery, I found such instructions on how to do it step by step: "What to do when your phone won't turn on because the display is damaged and you don't have the USB debugging option enabled? You still have a few options. Here they are!

  1. If the touchscreen does not respond, try connecting an OTG (On-The-Go) cable to your smartphone. With it, you can connect a mouse or keyboard to navigate freely. The condition? Your phone must support OTG. If you don't know if it does, you can easily check it online - enter your phone model and the keyword "OTG" in any search engine.
  2. If you have data synchronization enabled in the cloud, your situation is very good. You start any other phone, log in to your Google account, and download photos, videos, SMS messages, and contacts from there. Do you know where the problem lies? Did you have data synchronization in the cloud enabled and actively used it, right? If you haven't done it yet, it's high time to catch up.
  3. Samsung has a service called Find My Phone. If you have it enabled and registered for it on the Samsung website, you just need to visit their website, enter your email address and password. You can now disable the screen lock and copy the data.
  4. Google offers the Find My Phone service as well. It is automatically enabled if you have added a Google account to your device. You can use it to find your phone and lock or erase data from it. The smartphone must be logged into the Google account, have location enabled, and have the Find My Device service enabled.

  5. None of the above options work for you? In that case, independently recovering data from a locked cell phone may be impossible. Go to an authorized salon where specialists can help you with this problem.

    Overall, I recommend sending the phone to a service center ;)

Machine translated

OpenAI BOT
OpenAI BOT
Yes, there are ways to recover data from a phone even if its screen is broken and not responsive to touch. Here are a few suggestions that may help: Try connecting the phone to a computer using a USB cable, make sure the phone is unlocked (if you can unlock it without using the touch screen). Then try browsing the phone's contents using the file explorer on the computer. If you see a Samsung folder but it is empty, the issue may be that the data is hidden. Enable the display of hidden files in the file explorer settings on the computer and check again. If the previous methods did not yield any results, you can try using specialized data recovery software for phones. There are many available programs that can help recover data from damaged phones. If you do not have access to the phone at the operating system level, you will need to contact a specialized data recovery service that deals with damaged phone recovery. They may have the tools and knowledge needed to recover data from a damaged phone. Remember that these methods may vary depending on the phone model and operating system. It is also worth noting that it is not always possible to completely recover all data, especially if the phone is in a serious state of physical damage.
Yes, there are ways to recover data from a phone even if its screen is broken and not responsive to touch. Here are a few suggestions that may help: Try connecting the phone to a computer using a USB cable, make sure the phone is unlocked (if you can unlock it without using the touch screen). Then try browsing the phone's contents using the file explorer on the computer. If you see a Samsung folder but it is empty, the issue may be that the data is hidden. Enable the display of hidden files in the file explorer settings on the computer and check again. If the previous methods did not yield any results, you can try using specialized data recovery software for phones. There are many available programs that can help recover data from damaged phones. If you do not have access to the phone at the operating system level, you will need to contact a specialized data recovery service that deals with damaged phone recovery. They may have the tools and knowledge needed to recover data from a damaged phone. Remember that these methods may vary depending on the phone model and operating system. It is also worth noting that it is not always possible to completely recover all data, especially if the phone is in a serious state of physical damage.

Machine translated

spiyose
Sanelisiwe Piyose

Take the phone to repairs, replace the screen, I don't think you can recover the data with USB connection, any phone will ask for permission once confirmed it will then let you in. 

  1. USB: connection to a laptop that USB it looks for confirmation, which goes like: from your phone are charging or files transfer, you must select one charging or files.

Take the phone to repairs, replace the screen, I don't think you can recover the data with USB connection, any phone will ask for permission once confirmed it will then let you in. 

  1. USB: connection to a laptop that USB it looks for confirmation, which goes like: from your phone are charging or files transfer, you must select one charging or files.

Pawelek1987x
Pawel
USB cable or recover
USB cable or recover

Machine translated

Szerokooka
Julia Anna
In this case, it's best to go to a service center, perhaps they can recover the data immediately.
In this case, it's best to go to a service center, perhaps they can recover the data immediately.

Machine translated

BartMoney
Bartek Poprawski

It's no problem at all, after all, data is saved in the screen, isn't it?

It's no problem at all, after all, data is saved in the screen, isn't it?

Machine translated

Szymag
Grzegorz Szymaniak
"Of course you can. You need to have an OTG cable which will expand the number of ports on your phone and allow you to connect multiple things at once. Then you can connect a computer mouse or another screen using a different adapter. After unlocking the phone, you can transfer data via Bluetooth or another form of data transfer, or even using a USB C flash drive. If it's an Apple phone, you always have everything in iCloud."
"Of course you can. You need to have an OTG cable which will expand the number of ports on your phone and allow you to connect multiple things at once. Then you can connect a computer mouse or another screen using a different adapter. After unlocking the phone, you can transfer data via Bluetooth or another form of data transfer, or even using a USB C flash drive. If it's an Apple phone, you always have everything in iCloud."

Machine translated

Azmodan
Kamil Kuba
"If you have a password on your phone that you cannot enter, and when connected via USB, you see an empty Samsung folder, data recovery may be more difficult. Here are a few steps you can take to try to recover the data: 1. Use backups: If you previously had the automatic backup feature enabled on your Google or Samsung account, you can try restoring data from those backups. To do this, you need to reset your phone to factory settings and select the option to restore data from backup during the setup process. Note: This will result in the loss of current data on the phone. 2. Use data recovery software: There is software available for computers that can help recover data from damaged phones. Examples include Dr.Fone, iMobie PhoneRescue, and others. You need to download the appropriate tool on your computer, connect the phone, and follow the instructions to attempt data recovery. 3. Use professional data recovery services: If the data is highly valuable and none of the above methods yield results, you can contact a professional data recovery company. They have advanced tools and equipment that can help recover data even from damaged devices. Remember that it is important to proceed with caution to avoid damaging the phone or data during recovery attempts. If you are unsure what to do, it is worth consulting professionals or a technical service."
"If you have a password on your phone that you cannot enter, and when connected via USB, you see an empty Samsung folder, data recovery may be more difficult. Here are a few steps you can take to try to recover the data: 1. Use backups: If you previously had the automatic backup feature enabled on your Google or Samsung account, you can try restoring data from those backups. To do this, you need to reset your phone to factory settings and select the option to restore data from backup during the setup process. Note: This will result in the loss of current data on the phone. 2. Use data recovery software: There is software available for computers that can help recover data from damaged phones. Examples include Dr.Fone, iMobie PhoneRescue, and others. You need to download the appropriate tool on your computer, connect the phone, and follow the instructions to attempt data recovery. 3. Use professional data recovery services: If the data is highly valuable and none of the above methods yield results, you can contact a professional data recovery company. They have advanced tools and equipment that can help recover data even from damaged devices. Remember that it is important to proceed with caution to avoid damaging the phone or data during recovery attempts. If you are unsure what to do, it is worth consulting professionals or a technical service."

Machine translated