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客服部门仍然没有回复所有的电子邮件。

1) 为什么支持团队仍然不会回复所有的电子邮件,只选择性地回复一部分? 2) 为什么支持团队不会在同一个电子邮件中回复所有报告的问题,只选择一个进行回复? 经过2-3年后,我想至少比最初投资多10-30倍,但我看到这是没有意义的。 致敬
1) 为什么支持团队仍然不会回复所有的电子邮件,只选择性地回复一部分? 2) 为什么支持团队不会在同一个电子邮件中回复所有报告的问题,只选择一个进行回复? 经过2-3年后,我想至少比最初投资多10-30倍,但我看到这是没有意义的。 致敬
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5 answers


JoannaDuran
I suspect that the support team is flooded with emails every day. There are people working there, not machines. I also think that not all questions asked today can have a clear and straightforward answer. The project is in a very early stage of the market, there are a lot of emotions. Patience.
I suspect that the support team is flooded with emails every day. There are people working there, not machines. I also think that not all questions asked today can have a clear and straightforward answer. The project is in a very early stage of the market, there are a lot of emotions. Patience.

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3 likes

Timecoach
Piotr wrote about budget cuts in the project. Probably they fired the support team :)
Piotr wrote about budget cuts in the project. Probably they fired the support team :)

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2 likes

ttFUND
At my end, there is still no answer and solution to the problem from support! I only received one reply email. Thank you very much for your response on this matter...
At my end, there is still no answer and solution to the problem from support! I only received one reply email. Thank you very much for your response on this matter...

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1 likes

supportccfound
We verify and deal with the matter, we apologize for the inconvenience and thank you for your patience and understanding :).
We verify and deal with the matter, we apologize for the inconvenience and thank you for your patience and understanding :).

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Gosiaczek87
🤯
🤯

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